Privacy Policy

1. Scope

This Privacy Policy applies to personal information collected through the Taicho platform at taicho.ai and related services, including content, outreach, and nurture features. It covers information provided by customers, automatically collected data, and information processed on behalf of customers.

2. Information Customers Provide

We collect information you provide directly when you use Taicho, including:

• Account registration details (such as name, email address, password)
• Contact information (such as email, company, role)
• Billing and payment information (such as billing address, payment method details)
• Customer content (including prompts, workflow instructions, uploaded files, lead/contact data, and other materials you submit or generate through the platform)
• Communications with us (such as support requests, feedback, or other correspondence)

3. Customer Content and Model Interactions

When you use Taicho’s features, we process:

Customer content may be processed by service providers only as needed to deliver, configure, or support the service, and subject to applicable agreements.

• Content you upload, enter, or generate (including prompts, workflow instructions, and lead/contact data)
• Interactions with models and automations within the platform
• Authorized lead and contact data you provide for outreach and nurture workflows

4. Automatically Collected Information

When you access or use Taicho, we automatically collect certain information, including:

• Device and usage data (such as IP address, browser type, device identifiers, operating system, access times, and referring URLs)
• Log data (such as pages viewed, features used, actions taken, and error reports)
• Cookies and similar technologies (see Section 10)
• Analytics data (such as aggregated usage statistics and performance metrics)

5. Purposes of Use

We use personal information for the following purposes:

• To provide, operate, and maintain the Taicho platform and services
• To create and manage your account
• To process transactions and manage billing
• To deliver customer support and respond to inquiries
• To personalize and improve the platform, including troubleshooting and analytics
• To communicate with you about updates, features, and service information
• To comply with legal obligations and enforce our terms

6. Legal Bases for Processing

We process personal information as permitted by applicable law, including:

• To perform our contract with you (such as providing the Taicho service)
• With your consent, where required
• To comply with legal obligations
• For our legitimate interests in operating, securing, and improving the platform, provided these interests are not overridden by your rights

7. Payment Processing

Payments for Taicho are processed by authorized third-party payment providers. Taicho does not directly store complete payment card details. We may retain limited payment-related information (such as transaction IDs and billing addresses) as required for records and support.

8. Third-Party Service Providers and Subprocessors

We use third-party service providers and subprocessors to support the operation of Taicho, including providers of AI/model infrastructure, cloud hosting, analytics, communications, and payment processing. These providers process personal information only as necessary to deliver, configure, or support the service, and are subject to contractual obligations consistent with this Privacy Policy. The specific providers may change over time.

9. Sharing of Information

We may share personal information as follows:

We do not sell personal information.

• With service providers and subprocessors as described above
• With your consent or at your direction
• As required by law, regulation, legal process, or governmental request
• To enforce our agreements, protect rights, property, or safety of Taicho, our users, or others
• In connection with a business transfer (see Section 15)

10. Cookies and Analytics

Taicho uses cookies and similar technologies to operate the platform, remember preferences, and analyze usage. You may control cookies through your browser settings, but disabling cookies may affect your experience. We use analytics services to understand and improve how Taicho is used.

11. International Processing

Personal information may be processed and stored in countries outside your country of residence, including jurisdictions where data protection laws may differ. Where required, we implement safeguards to protect your information, such as contractual clauses or other lawful mechanisms.

12. Data Retention

We retain personal information as long as necessary to fulfill the purposes described in this Privacy Policy, including to provide the service, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary based on the type of information, legal requirements, and contractual commitments.

13. Security

We implement reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

14. User Rights

Subject to applicable law, you may have rights regarding your personal information, including the right to access, correct, delete, or restrict processing, and to object to certain uses. You may also have the right to data portability and to withdraw consent where processing is based on consent. To exercise your rights, contact privacy@vectornotion.com or support@taicho.ai. We may require verification of your identity before responding.

15. Business Transfers and Legal Disclosures

If Taicho is involved in a merger, acquisition, reorganization, sale of assets, or bankruptcy, personal information may be transferred as part of that transaction, subject to confidentiality obligations. We may also disclose information as required by law or to protect our rights and users.

16. Children’s Privacy

Taicho is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

17. Customer Role and Data Controller Responsibilities

If you upload or process lead/contact data or other personal information through Taicho, you are responsible for ensuring you have the necessary rights and consents to do so. You act as the data controller for such information, and Taicho acts as a processor, processing data only as instructed and as necessary to provide the service.

18. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of Taicho after changes take effect constitutes acceptance of the updated policy.

19. Contact Us

For privacy-related questions or requests, contact:

Email: privacy@vectornotion.com

Support: support@taicho.ai