Taicho Service Delivery and Fulfilment Policy

1. Nature of Service

Taicho is a digital software-as-a-service (SaaS) platform. No physical goods are sold, shipped, or delivered. All services are provided electronically.

2. Purchase and Access

You are purchasing Taicho services from Vector Notion Digital. Payments are collected by Vector Notion Digital.

Upon successful payment and completion of any required account verification, you will receive electronic instructions to access your selected Taicho plan. Access is provided via the Taicho web application. No physical delivery is involved.

You will receive access to the features and usage limits included in your selected plan (Free, Plus, Pro, Team, or Enterprise) as described on the Taicho website at the time of purchase. Plan entitlements are subject to change as per the Terms of Service.

3. Activation and Delivery

Standard plan access is typically activated automatically after successful payment and required account verification. Activation is not guaranteed to be instant, same-day, or within a fixed timeframe. If automated activation fails, contact support@taicho.ai for assistance.

For Enterprise plans, onboarding, on-premises or private deployment planning, identity and security review, custom configuration, rollout, support, seat allocation, and contracted credits are coordinated according to a mutually signed order form. The order form will specify deliverables, timelines, and any additional terms.

4. Customer Responsibilities

You are responsible for providing timely and accurate information, authorized data, approvals, and system access as required for service delivery. For Enterprise plans, you must designate technical contacts and ensure all dependencies are met as agreed in the order form. Delays in providing required information or access may impact delivery timelines.

5. Delivery and Acceptance

For standard SaaS plans, delivery and acceptance are deemed complete when access credentials or activation instructions are sent to your registered email address, and you are able to log in to the Taicho platform.

For Enterprise plans, delivery and acceptance of milestones are as defined in the signed order form.

6. Delays and Force Majeure

Vector Notion Digital is not liable for delays caused by your failure to provide required information, approvals, or access, or by actions of third parties or events outside reasonable control (force majeure).

7. Changes to Scope

Any changes to the agreed scope of services, deliverables, or timelines must be mutually agreed in writing. Additional charges may apply for changes outside the original order.

8. Support and Escalation

For technical support and service issues, contact support@taicho.ai.

For business or billing queries, contact billing@vectornotion.com.

If you believe your issue is not being addressed, you may escalate by requesting escalation in your support email.

9. Relation to Other Policies

This Service Delivery and Fulfilment Policy is subject to and forms part of the Taicho Terms of Service, Privacy Policy, and Cancellation and Refund Policy. For Enterprise plans, the signed order form governs in case of conflict with this policy.

10. Contact

For all service delivery matters, contact support@taicho.ai.

For business and billing matters, contact billing@vectornotion.com.